Refund Policy

Article 1 (Scope)

This policy applies to paid online course (VOD) products sold through the Service. It does not apply to free courses or to content provided free of charge as part of promotional events.

Article 2 (Withdrawal of Subscription — Full Refund)

1. If the request is made within 7 days of the payment date and the paid content of the purchased course has not been watched: full refund of the amount paid.
2. Watching free preview (sample) lessons is not considered "watching."
3. If the purchased course is not provided for reasons attributable to the Company, differs materially from what was displayed or advertised, or has a technical defect that prevents normal viewing: full refund, regardless of whether it has been watched, if requested within 30 days of the date on which such fact became known.

Article 3 (Refunds After Viewing Has Started — Proportional Deduction)

1. If the request is made within 7 days of the payment date but viewing of the paid content has started, the amount corresponding to the portion already watched will be deducted before the refund is issued.
2. The deduction is calculated as follows: amount paid × (number of lessons started ÷ total number of lessons). Any lesson that has been played, even partially, is considered watched.
3. After 7 days have passed from the payment date, a cancellation fee of 10% of the amount paid may be deducted in addition to the proportional deduction above.
4. Refunds are restricted in the following cases:
   1. One half or more of the total lessons have been watched;
   2. 30 days have passed since the payment date (except in the cases described in Article 2, Paragraph 3); or
   3. The access period of the Course Pass has expired.

Article 4 (Non-Refundable Cases)

1. Benefits provided free of charge, such as discount coupons and points, are excluded from refunds.
2. A refund may be refused if use has been restricted due to an act prohibited under the Terms of Service, such as unauthorized reproduction, recording or leaking of content.
3. When only part of a bundle (package) product is refunded, the courses already watched will be deducted at their regular price before the refund is issued.

Article 5 (Refund Procedure and Processing Time)

1. Refund requests may be submitted by email (kykkyn2@kakao.com) or through the customer center within the Service. Please include your order information (name of the purchaser, payment date and course title) with your request.
2. After verifying the reason for the refund and the viewing history, the Company will process the refund to the original payment method within 3 business days from the date the refund is confirmed. For card payments, it may take several additional days for the refund to be reflected, depending on the card issuer.
3. For international payments, the refunded amount may differ slightly from the amount paid due to exchange rate fluctuations and payment service provider fees.

Article 6 (Compensation for Consumer Damages)

Matters not set forth in this policy are governed by the Act on the Consumer Protection in Electronic Commerce, etc., the Content User Protection Guidelines under the Content Industry Promotion Act (콘텐츠산업 진흥법), and the Consumer Dispute Resolution Standards of Korea. In the event of a dispute, you may apply for mediation to the Korea Consumer Agency (kca.go.kr, 1372 in Korea without area code), among others.

Company name: Vionine Co., Ltd. | Representative: Guyulrim | Email: kykkyn2@kakao.com
Business Registration No.: 536-81-03301 | Mail-Order Business Registration No.: 0000-Seoul Gangnam-0000